Support

Stuck, found a bug, or have an idea? We read every message.

Updated 28 October 2026

Getting started

Creating an App Store Connect API key

1. Sign in to App Store Connect and open Users and Access › Integrations › App Store Connect API.
2. Create a new key just for Shipcue. App Manager is a good role: it can release and withdraw versions but can't manage users.
3. Download the .p8 file (Apple lets you download it only once) and note the Key ID and Issuer ID.
4. In Shipcue, tap Add Account and import the file from Files, AirDrop or the clipboard.

Step by step, with Team and Individual keys: How to create an App Store Connect API key. More in the guides, including releasing from your iPhone, and the App Review status explainer.

I'm not getting push notifications

• Check that notifications for Shipcue are allowed in iOS Settings.
• Push needs Shipcue Pro (or the free trial).
• Open the account in Shipcue and check each app's push status. Keys with the Developer role can't create webhooks, so those apps refresh only and never get push.
• In Private mode, if Apple misses a webhook, pull to refresh to see the latest status.

My key doesn't show up on my iPad

Keys sync through iCloud Keychain. Make sure it is turned on (Settings › your name › iCloud › Passwords and Keychain) and give it a few minutes. Keys you chose to keep on one device only don't sync; AirDrop the .p8 file instead.

Lost a device?

1. Revoke the key in App Store Connect (Users and Access › Integrations › App Store Connect API › select the key › Revoke). This is the only step that stops the lost device from using the key with Apple.
2. Create a new key and add it to Shipcue on a device you still have.
3. In Shipcue › Settings › Devices, remove the lost device so it no longer gets push.

Subscriptions

Shipcue Pro is billed by Apple. To cancel or change it, open Settings › your name › Subscriptions on your iPhone or iPad. For refunds, use reportaproblem.apple.com.

Security

Found a security issue? Please read our security policy and write to security@shipcue.app.

Privacy

See the Privacy Policy for what we store and where.